Merging offline data to accurately attribute digital touchpoints of loyalty customers with Canadian Tire.
Ishan Parikh, AVP of Digital Customer Analytics, Canadian Tire
Join this session to hear from Ishan Parikh as he walks through the pivotal role of integrating offline data within Quantum Metric to expedite digital resolutions and measure the effectiveness of digital engagement in an environment where customers increasingly do their research online before completing their purchase in a physical store.
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How United optimized mobile self-service for a better airport experience.
Mike Skoda, Senior Manager of Customer Analytics, United Airlines
Joe Cozza, Senior Manager of Customer Analytics, United Airlines
How do you measure the impact of your mobile app on your physical brand experience? As the two customer journeys converge, United has been focused on optimizing its native app to improve the efficiency and seamlessness of their customer’s journey at the airport. Join this session to hear how United Airlines' Mike Skoda and Joe Cozza, merged unique mobile insights from Quantum Metric with outside resources to measure how their mobile app influenced a more personalized and stress-free in-person experience.
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Expert-led instruction: Make the most of Visible and Session Replay.
Adam Zhujiang, Customer Success Business Consultant, Quantum Metric
Harness the fastest way to visualize customer interaction on your website with Visible, the plugin from Quantum Metric. Learn how to identify and understand friction by using Visible Metrics, Overlays, and Replays to quantify customer pain points and determine what to do next.
Download and install Visible from the Google Chrome store before attending this session.
How Mattel’s digital strategy was more than Kenough.
Alexis Hoopes, VP of E-commerce and Direct to Consumer at Mattel
Join Alexis Hoopes, VP of E-commerce and Direct to Consumer at Mattel, as she unveils the dynamic journey of building Mattel Creations digital business. This session will provide a deep dive into Mattel’s digital transformation, innovation and focus on consumer connection that occurred over the past three years and how this set the foundation to capturing viral attention and traffic during the Barbie movie campaign. In a fireside chat with Quantum Metric’s CMO, Efrat Ravid, Alexis will share the insider perspective on the swift pivots undertaken to meet consumer demands, and the valuable lessons learned throughout this rapid digital evolution. Walk away with actionable knowledge on managing high-impact campaigns, adapting to market trends, and driving digital growth in a highly competitive landscape.
Wyndham’s ecosystem of digital optimization.
Erin Largey, Sr. Manager of Digital Product Analytics at Wyndham Hotels & Resorts
Join Erin Largey as she unveils their approach to utilizing Quantum Metric within their data insights ecosystem. This session will delve into the ‘art of the possible’, exploring how Wyndham integrates various tools to craft an effective optimization strategy and backlog. Erin will provide real-world examples, highlighting the shift from simple fixes to a comprehensive approach that encompasses testing, analysis, and optimization. Learn how Wyndham transcends traditional problem-solving, embedding a culture of continuous improvement and excellence in their product development lifecycle.
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Product deep dive: Exploring the roadmap.
Chris Nowack, Director of Product Management, Quantum Metric
Samantha Reuter, Sr. Product Marketing Manager, Quantum Metric
Join the Quantum Metric team as we unveil the latest enhancements on our product roadmap. This session is your chance to learn about new feature enhancements and strategies that are set to revolutionize how the organizations we work with understand and optimize their digital experiences. Whether you're a long-time user or considering Quantum Metric for your digital needs, this session is designed to illuminate the many future possibilities.
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Expert-led instruction: Proactive monitoring best practices 101.
Ashtyn Patel, Customer Success Business Consultant, Quantum Metric
Learn how to use Opportunities like a veteran Quantum Business Consultant. In this session we'll walk you through step-by-step on how to use opportunities to monitor areas for improvement and optimization. You'll walk away with the skills to effectively identify errors and friction points most impactful to your business, triage issues, and quantify their impact.
U.S. Bank’s playbook for optimizing digital during times of transition.
Edward Allie, Director of Digital VoC, U.S. Bank
Hear about U.S. Bank’s approach to optimizing digital experience in the midst of a huge task of onboarding new customers due to its acquisition of Union Bank. This session will detail how the team used Quantum Metric dashboarding to visualize customer experiences across both U.S. Bank and Union Bank and the guidelines they developed for managing the digital customer experience during future M&A activities. Attendees can expect to come away with strategies that can also be used to optimize experiences during other replatforming and onboarding efforts.Amidst a sea of data and distractions, how can businesses pinpoint and address the most crucial issues for maximum revenue generation? Join our expert from a leading financial institution as we explore a proactive strategy for detecting and rectifying customer interaction challenges, refining funnels, and consistently prioritizing the customer's needs, all while saving valuable time.
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Expert-led instruction: Creating Dashboards for your top KPIs.
Will Koppenhaver, Customer Success Business Consultant, Quantum Metric
Come to learn how to create a Dashboard for your executives, your managers, focused on your most important KPIs and walk away with a Dashboard in hand. This course will walk you through card creation and how to select the best visualization for your metrics for your new Dashboard.
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Product deep dive: The future of heatmaps and page analysis in Quantum Metric
Jake Canaan, Vice President, Solutions Engineering, Quantum Metric
Gabo Chavez, Product Manager, Quantum Metric
Be it a first time customer clicked on an ad or a loyal brand advocate who was enticed by an email promotion, the initial experience they have matters. Marketers know that it’s not simply about driving traffic to a landing page anymore, it’s about ensuring that landing page, promotion or experience speaks to their audience in a compelling way. Come learn about major updates to Quantum Metric heatmaps and page analysis capabilities in this session.
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Demystifying AI for customer experience: Use cases and the path to innovation.
Daniel Maia Pereira da Silva, Director of Retail Strategy, Google Cloud
Román Tejada, Applied AI Specialist, Google Cloud
Artificial intelligence is transforming the way we engage with customers. This session will give you a foundation in how AI works and explore AI use cases including Gen AI applications in Ecommerce, Marketing, and Contact Centers. We'll also dive into the future, exploring how Multimodal AI will revolutionize operational efficiency and strategic decision-making. Learn how AI can empower your business, how it can enhance customer experiences, and how to build a clear roadmap for integrating AI into your digital experiences.
Product deep dive: The future of segmentation in Quantum Metric.
Tony Monterosso, Principal Product Manager, Quantum Metric
Lauren Pleveich, Senior Director of Design & Research, Quantum Metric
In this session, the Quantum Metric team will introduce you to the next evolution of our Segment Builder, covering the latest enhancements in: sequential segmentation, user queries, and multi-dimensional analysis. Join us for this deep dive into the new and powerful ways to harness Segment Builder for all of your analytical needs.
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Expert-led instruction: Simplify with Journeys and metric-based funnels.
Nikki Frisby, Customer Success Business Consultant, Quantum Metric
This course will walk you through how to identify the most valuable customer paths and leverage metric-based funnels to quickly understand the impact optimizations can have on your business and KPIs.
Mastering tech stack optimization.
Laura Vetter, Co-Founder & CTO, Evolutio
Brett Sharp, Senior Director, Customer Experience, Synoptek
Brian Cahak, Founder, Zilker Trail
Kayla Kirkeby, VP of Partner Marketing, Quantum Metric
In the face of tightening budgets and needed alignment, tech stack optimization has become a major digital priority. However, the path to auditing and understanding the value of your tech stack today is harder than it looks. In this panel session, we’ll hear from our partner networks on the common challenges faced when it comes to managing the tech stack and best practices for maximizing value.
How DailyPay elevates the customer voice across the organization
Brittany Leventhal, Director of Customer Experience and VOC
Every rapidly developing organization faces one major challenge - how do we keep the customer centered to every action we take? Working with Quantum Metric, DailyPay aligned VoC feedback with platform insights to create a full vision of the customer need that empowered customer-driven understanding across teams and with leadership. Join Brittany Leventhal, director of customer experience as they share best practices for optimizing your VoC program and how combined insights can enhance tech stack operations and long-term customer satisfaction.
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How to accelerate platform power users with CVS Health.
Matt Caswell, Customer Experience Manager, CVS Health
Tom Kehl, Senior Product Manager, CVS Health
Troy Waters-Everett, Customer Experience Technology Manager, CVS Health
Join Matt Caswell, Customer Experience Manager, Tom Kehl, Senior Product Manager and Troy Waters-Everett, Customer Experience Technology Manager at CVS Health, as they unveil strategies for streamlining platform adoption and cultivating power users within an organization. This session offers a unique dual perspective, combining insights from both the Product and Customer Experience Management teams. Learn about the initial steps towards rapid platform engagement, methods for developing skilled users, and the creation of effective digital self-service channels.
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Expert-led instruction: Proactive monitoring best practices 201.
Brent Parrish, Customer Success Engineer, Quantum Metric
Take your proactive monitoring to the next level by harnessing the power of alerts and diagnosing issues once an alert fires.
Available to all. Recommended to those with DevOps and BizOps.
Enhancing digital experience to drive adoption with Silicon Valley Bank.
Shilpa Daule, Senior Manager of Digital Product Management, Silicon Valley Bank
As part of their transition to a new platform, Silicon Valley Bank - A division of First Citizens Bank, took a deep dive into their features library to understand which were critical to their commercial customers and which were nice to have. In this session, Shilpa Daule, Senior Manager of Digital Product Management, will share how her team used Quantum Metric to identify the digital features that drive adoption and long-term customer satisfaction. Using QM insight alongside customer surveys, Shilpa will also illustrate how her team charted their global footprint to better understand resource allocation and support for the defined features. Expect to come away with best practices you can apply in your own organization.
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Expert-led instruction: Customize capture and configuration to your business needs.
Cam Couch, Customer Success Engineer, Quantum Metric
Want to learn how to make Quantum Metric your own? In this course, we'll show you how we've made it easier than ever for you to update and maintain your own Quantum Metric configuration. You'll walk away with the ability to customize your Quantum Metric configuration to meet your business's exact needs.
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Product deep dive: Enriching your digital data with offline insights.
Dylan Smith, Product Marketing Manager, Quantum Metric
Clay Warren, Senior Director of Corporate Strategy, Quantum Metric
In an era where the digital and physical realms are increasingly intertwined, understanding the interplay between online and offline customer experiences is crucial. Quantum Metric’s Data Enrichment is a game-changing solution designed to bridge this gap. In this session, we’ll delve into how Data Enrichment provides a comprehensive view of customer behavior and uncovers critical insights like the digital triggers leading to call center inquiries or the online customer journeys that culminate in physical store visits.
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CPD Signal Awards Ceremony
Glenn Trattner, Chief Operating Officer, Quantum Metric
Megi Provencher, RVP of Account Management, Quantum Metric
Join us as we celebrate the accomplishments of our customers with a special ceremony to unveil the winners of our CPD Signal Awards.
Navigating the rink of success: Lessons in clarity, focus, and persistence.
Wayne Gretzky, Hockey Legend
Mario Ciabarra, Founder and CEO of Quantum Metric
We'll close the show with a fireside chat exploring the essential elements of achieving organizational goals. As businesses navigate the landscape of consolidation and simplification, the challenge lies in inspiring and maintaining an internal focus amidst the myriad of obstacles. This becomes even more crucial in the face of evolving economic conditions, advancing technologies, and the increasing demands of both consumers and leadership.
Drawing on Wayne’s storied career and Mario’s insights from the SaaS industry, they will share strategies for maintaining clarity, focus, and persistence in pursuing legendary outcomes. This session offers valuable lessons from sports and business to overcome challenges and achieve sustained success in a dynamic environment.
Learn how Quantum Metric is changing the definition of Digital Analytics here.
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Quick win overcome key issues to meet key milestones, and on-brand but completely fresh, for let's schedule a standup during the sprint to review our kpis tribal knowledge. To be inspired is to become creative, innovative and energized we want this philosophy to trickle down to all our stakeholders ladder up / ladder back to the strategy.